/account/arnaud-bellamy-144498frTue, 18 Aug 2026 02:05:05 +0200Tue, 18 Aug 2026 02:05:05 +0200https://www.journaldunet.com/martech/1518041-l-omnicanalite-au-coeur-du-customer-care/La fidélisation client est un levier de performance aussi important que l'acquisition ou la conversion.]]>Thu, 12 Jan 2023 18:15:35 +0100https://www.journaldunet.com/martech/1518041-l-omnicanalite-au-coeur-du-customer-care/1