<?xml version='1.0' encoding='UTF-8'?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:ccmbenchmark="https://www.ccmbenchmark.com/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:media="http://search.yahoo.com/mrss/"><channel><title>Bertrand Deroubaix : Dernier contenus</title><link>/account/bertrand-deroubaix-167544</link><atom:link href="/account/bertrand-deroubaix-167544" rel="self" type="application/rss+xml" /><language>fr</language><pubDate>Wed, 17 Jun 2026 08:33:56 +0200</pubDate><lastBuildDate>Wed, 17 Jun 2026 08:33:56 +0200</lastBuildDate><item><title>Sécurité : comment protéger les centres de contact et les services clients des cybermenaces croissantes ?</title><link>https://www.journaldunet.com/cybersecurite/1525341-securite-comment-proteger-les-centres-de-contact-et-les-services-clients-des-cybermenaces-croissantes/</link><description><![CDATA[<a href="https://www.journaldunet.com/cybersecurite/1525341-securite-comment-proteger-les-centres-de-contact-et-les-services-clients-des-cybermenaces-croissantes/"><img src="https://img-0.journaldunet.com/BwYodP0DYeR_ab71F1gSE0tbLSc=/100x/smart/cb56c10c3fd2404f98fe594fe2ddf742/user-jdn/39492693-bertrand-deroubaix.jpg" align="left" hspace="5" vspace="0"></a>Dans le domaine de la relation client, les risques de cyberattaques ne cessent de croître, notamment via les centres de contacts, qui demeurent une cible privilégiée. Explications.]]></description><pubDate>Wed, 04 Oct 2023 15:13:13 +0200</pubDate><guid>https://www.journaldunet.com/cybersecurite/1525341-securite-comment-proteger-les-centres-de-contact-et-les-services-clients-des-cybermenaces-croissantes/</guid><dc:creator><![CDATA[Bertrand Deroubaix]]></dc:creator><ccmbenchmark:content_author><![CDATA[Bertrand Deroubaix]]></ccmbenchmark:content_author><ccmbenchmark:content_author_company><![CDATA[Odigo]]></ccmbenchmark:content_author_company><ccmbenchmark:content_author_illustration>1</ccmbenchmark:content_author_illustration></item></channel></rss>