<?xml version='1.0' encoding='UTF-8'?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:ccmbenchmark="https://www.ccmbenchmark.com/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:media="http://search.yahoo.com/mrss/"><channel><title>Laurent Sauvage : Dernier contenus</title><link>/account/laurent-sauvage-1293</link><atom:link href="/account/laurent-sauvage-1293" rel="self" type="application/rss+xml" /><language>fr</language><pubDate>Sat, 13 Jun 2026 11:49:35 +0200</pubDate><lastBuildDate>Sat, 13 Jun 2026 11:49:35 +0200</lastBuildDate><item><title>Pour un service client efficace</title><link>https://www.journaldunet.com/management/commercial/1030722-pour-un-service-client-efficace/</link><description><![CDATA[Disposer d'un service client performant devient un impératif pour les entreprises. Pour cela, une réflexion initiale, des outils adpatés et une formation initiale sont indispensable.]]></description><pubDate>Wed, 06 Apr 2011 18:11:23 +0200</pubDate><guid>https://www.journaldunet.com/management/commercial/1030722-pour-un-service-client-efficace/</guid><dc:creator><![CDATA[Laurent Sauvage]]></dc:creator><ccmbenchmark:content_author><![CDATA[Laurent Sauvage]]></ccmbenchmark:content_author><ccmbenchmark:content_author_company><![CDATA[ENORA Consulting]]></ccmbenchmark:content_author_company><ccmbenchmark:content_author_illustration>1</ccmbenchmark:content_author_illustration></item></channel></rss>